Thoughts on the project:

“I was installing LiveCycle ES at work, using a so-called turnkey installation, that turned out to be not-so-turnkey after all. (surprise surprise!)

Because this was a part of Adobe’s prerelease program, finding help was difficult and the forums on the prerelease program site wasn’t exactly like the forums I was used to on SDN. Days went by without any answers, so instead of wasting my time waiting for one, I shared my headaches with my friends on Twitter.
My friends shared that with their friends again, and within a couple of hours I had Adobe employees writing to me on Twitter offering their help. The next day all problems were solved and I could finish my installation.
I had already been using Twitter (and other collaboration tools) for a while, but mostly to connect with other SAP/SDN users. I couldn’t really see any (enterprise) business value in Twitter until this happened. The speed with which help found me, made me think that this tool could be useful not only for us “tweeters”, but for normal business users as well.
The second part of my story is the same as Darren’s. (starting from discussing the features in a Twitter-like service) Thinking of it, I have actually met everyone working on the project through Twitter alone.”